The EAG Online 2021 seminar programme featured the following high-value and informative seminars addressing the key issues affecting today’s amusement and leisure industry. All sessions were free to attend.
Tuesday, 20th April 2021

Welcome to EAG Expo 2021 Online
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10:35am
Speakers:
Martin Burlin (Chairman, EAG)
John White (Chief Executive, Bacta)

The Future of FEC in Europe
With Europe coming out of Covid, will there be new opportunities/market for FEC?
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11:15am
Speakers:
Jason Frost (President, Euromat)
Kieran O’Keefe (Secretary General, Euromat)
Greg Wood (President, Bacta)

The Amusement revolution in Italy
After years of restrictions and regulatory shortcomings that have compromised the development of the sector in Italy, the government proposes a general reform of amusement. An opportunity for the whole industry and, perhaps, an example to follow in Europe. After the previous focus on the Italian entertainment market hosted by EAG Expo, Gioco News also this year proposes a new panel dedicated to the Italian case.
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12:30pm
Speakers:
Moderator: David Snook (Intergame)
Alessio Crisantemi (Editor, Gioco News)
Mauro Zaccaria (President, FEE Consortium)
Alessandro Lama (President, Federazione Amusement Confesercenti)
Claudio Dalla Pria (Member of Sapar Service)
Jason Frost (President, Euromat)

Cashless payments are more important than ever to ensure a Covid-safe environment
How is the industry adapting to cashless technology?
Are we seeing any change in pattern before and after the Covid-19 pandemic?
How can going digital help owners and operators recover faster from the current situation?
–
1:30pm
Speakers:
Moderator: James Miller (Past Bacta President)
Kiran Karanki (CEO, Semnox)
John Rozek (Game Payment Technology)
Alex Goldman (Ideal Software)

UK industry update
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3:55pm
Speakers:
John White (Chief Executive, Bacta)

Thank you for attending EAG Expo 2021 Online
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4:00pm
Speaker:
Greg Wood (President, Bacta)
Wednesday, 21st April 2021

Welcome to EAG Expo 2021 Online – Message from Bacta President
–
10:35am
Speakers:
Greg Wood (President, Bacta)
Martin Burlin (EAG Chairman)

XR: Deploying Immersive Entertainment Now
Emerging from lockdown, the need to be aware of the new trends in the immersive technology landscape that will be deployed across the market is covered in this session. Looking beyond the new technologies of VR/AR and MR, the session will speak with the leading providers as well as speak with those that are taking on the challenge of operating this genre.
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11:30am
Speakers:
Moderator: Kevin Williams (KWP)
Leif Petersen (Hologate)
Jonathan Stephen Nowak Delgado (SPREE Interactive)
John Lilley (MeetSpace VR)

Retention and Development of your Employees
Employee retention is important to organisations as it saves time and money, while increasing productivity and efficiency. Research has shown that for every employee lost, there will be a cost of approximately 6-9 months salary to replace them as well as the disruption and time invested to attract, recruit and onboard. That doesn’t account for the value lost through the quality of experienced employees. You can see how valuable your employees become to the organisation. In this two-part workshop we will discuss the value of your employee, the importance of leadership and communication, and some top tips to help you implement an Employee Retention Strategy.
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12:45pm
Speaker:
Sean Grant (Core Impact)

Competitive Play In Entertainment: Esports, Tournament, Prizes and beyond
The ability to draw a repeat visitation audience to your venue has seen the deployment of league and competition play as a new feature of the business. Sometimes described as Esports, this session will look at the benefits and issues of this new approach. Looking at the concept and how it can be best applied to our businesses.
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1:45pm
Speakers:
Moderator: Kevin Williams (KWP)
Philip N. Kaplan (Gameworks)
Russ Van Natta (Creative Works)

The future of staycation
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3:00pm
Speakers:
Kurt Janson (Tourist Alliance)
John White (Chief Executive, Bacta)

Understanding Escape Games and the Licensing Required
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3:55pm
Speaker:
Lloyd Notely (Escapology, Florida)

Thank You for Attending EAG Expo 2021 Online
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4:00pm
Social Entertainment: A new place to play
The perception of out-of-home entertainment is experiencing a revolution, as a new generation of entertainment venues that mix the latest immersive entertainment with a social food and drink model start to gain momentum – successors to the traditional amusement venue approach. This session looks at the latest developments behind deploying this into the market.
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3:15pm
Speakers:
Moderator: Kevin Williams (KWP)
Leif Petersen (Hologate)
Armando Lanuti (Creative Works)